FAQs

DELIVERY TERMS

UK – Free Standard Shipping on all orders of £20 or above, otherwise £2.99 postage and packaging fees apply.

 

Please allow 3 - 5 days for delivery.

Rest of the World – Standard £4.99 postage and packaging fees apply for all orders.

 

Please allow 10 - 12 days for delivery.

RETURN POLICY

Returns are accepted ​on products within 14 days of receipt. Items must be returned unused, in their original packaging.

There are no returns on Sale Items or Earrings.

To return an item, send us an email at contact@healingenergyrocks.com and we will be in contact.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.